Help Center
*eg. IPTV setup, Solve Buffering
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Everything you need to activate your IPTV service for the first time from subscription activation to app installation and login.
Getting Started
How do I get started with web hosting?
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What is difference for each plan?
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Which IPTV player should I use?
The most stable players are IPTV Smarters Pro, TiviMate (Android), and iPlayTV (Apple). We provide setup guides for each.
How long does activation take?
Activation is usually instant or within 30 minutes after payment is confirmed.
Can I use my subscription on multiple devices?
One subscription = one connection at a time. For multi-screen viewing, you need an additional connection.
Do I need a VPN to use IPTV?
A VPN is recommended in certain regions for stability and privacy, but not mandatory in most countries.
Service & Content
What channels are included?
You get access to Live TV, sports, news, entertainment, and international channels depending on your package.
Do you offer movies and TV series (VOD)?
Yes, we provide an updated VOD library with movies, TV shows, and series in multiple languages.
Are sports channels included?
Yes, all major international sports channels are available in HD and FHD quality.
Are subtitles available?
Subtitles are supported depending on the movie/series and your chosen player.
How often are channels or VOD updated?
We update channels daily and refresh VOD content regularly to keep everything current.
Can I request a specific channel?
Yes, you can submit a request and our team will check availability and try to add it if possible.
Account & Billing
How do I renew my subscription?
You can renew by contacting support or through the same payment method used previously.
Which payment methods are accepted?
We accept cards, PayPal, and local/international payment options depending on your region.
Can I upgrade my plan?
Yes, you can upgrade anytime by requesting an additional connection or a longer-duration plan.
Do you offer refunds?
Refunds are provided only in cases where the service cannot be activated or fails on our end.
What happens when my subscription expires?
Your access will pause until you renew your settings and favorites remain intact.
Can I change the email or device linked to my account?
Yes, just contact support and we will update it for you.
Troubleshooting
Why am I experiencing buffering?
Buffering is usually caused by a weak internet connection or an overloaded IPTV player. Restart the app and ensure at least 20–30 Mbps.
What to do if channels are not loading?
Restart your app or device, clear cache, or reload your playlist/portal. This solves most cases.
Why is my login not working?
Check if your subscription is active, and make sure there are no typos. Restart the app and try again.
How can I improve streaming quality?
Use a wired connection or 5GHz Wi-Fi, close background apps, and choose a lightweight IPTV player.
The audio and video are not synced, how do I fix it?
Most players have a built-in audio delay option; adjust sync from the player settings.
Do I need to reset the app if it freezes?
A quick restart is usually enough. If it persists, reinstall the player or switch to another recommended app.
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